Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• HOW LONG DOES IT TAKE FOR NGC TO COMPLETE A CUSTOM ORDER?

  Our turnaround time is 2 BUSINESS WEEKS from the time payment is made. Once the payment has been made then production will begin. Once complete pictures will be sent along with your tracking information.

• WHAT IF I NEED MY ORDER TO BE COMPLETED ASAP?

  If you’d like your order to be rushed (1 BUSINESS WEEK TOTAL) there will be a $15 RUSH FEE in addition to the total of your purchase. *NO EXCEPTIONS

• DO YOU OFFER PARTIAL PAYMENTS?

  Yes but that would be if you were to contact us directly to place our order by emailing us at [email protected]

• DO YOU DELIVER?

  Yes, upon request ONLY. Once your items are complete we will contact you and decide on a public place to meet.

• I PLACED AN ORDER BUT NEED IT SENT TO ANOTHER LOCATION. WHAT DO I DO?

  When placing your order specify that it is a GIFT FOR SOMEONE and needs to be sent to their address. We will include a greeting card letting the recipient know that the gift is from you free of charge!

• I SEE AN ITEM THAT I LIKE ON YOUR WEBSITE BUT I WANT IT IN DIFFERENT COLORS. WHAT DO I DO?

  When placing your order please include in the subject area any changes you’d like to be made and we will notate that when creating for you.

• DOES NGC OFFER WHOLESALE PRICING?

  We sure do. Contact us at [email protected] for more info!